Privacy Policy

Last Updated: 20.10.26

A.T LAWN CARE & LANDSCAPING LTD respects your privacy and is committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you request a quote, contact us, or express interest in our lawn care and landscaping services.

1. Information We Collect

When you contact us or request a quote for potential lawn care services, we may collect the following personal data:

  • Identity Data: Your full name and title.

  • Contact Data: Your email address, telephone/mobile number, and property/service address.

  • Service Details: Information about your lawn, garden size, specific treatment requests, site access notes, or photos you choose to share.

  • Communications: Records of any messages, emails, or phone notes between you and our team.

  • Technical Data: Basic IP address or browser information if you submit an inquiry through our website.

We do not collect sensitive personal data (such as health, religious, or biometric data) from potential leads.

2. How We Collect Your Information

We collect data directly from you when you:

  • Fill out an online contact or quote request form on our website.

  • Call, text, or email us directly.

  • Interact with us on social media or through partner referral platforms.

3. How We Use Your Information (Purposes & Lawful Basis)

We only process your personal data where we have a lawful basis to do so under data protection law:

  • To Provide Quotes & Respond to Enquiries (Contract / Legitimate Interest): To evaluate your property requirements, calculate estimates, and answer your questions about our lawn care services.

  • To Deliver Services (Contract): If you choose to move forward and book our services, we use your details to schedule and carry out treatments.

  • Marketing & Communications (Consent / Legitimate Interest): With your permission (or where permitted by law), we may send you seasonal lawn care tips, reminders, or promotional offers. You can opt out of marketing at any time.

  • Business Administration & Legal Obligations (Legal Obligation): To maintain internal records, comply with tax/accounting rules, and manage safety.

4. Sharing and Disclosing Your Information

  • We never sell your personal data to third parties.

  • We may share your information strictly with trusted service providers who help us run our business (e.g., CRM/software providers, IT hosting, or payment processors), or with our local franchisees/subcontractors if applicable to fulfill a quote.

  • We may disclose data if required to do so by law or regulatory authorities.

5. Data Retention

  • If you become a customer, we retain your details for the duration of our business relationship and as required for tax and legal compliance (typically up to 6 years).

  • If you submit a lead/quote request but do not proceed with our services, we will retain your inquiry details for a reasonable period (typically up to [Insert Timeframe, e.g., 12 to 24 months]) to follow up or for internal analytics, unless you ask us to delete it sooner.

6. How We Protect Your Data

We implement appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed unlawfully.

7. Your Data Protection Rights

Under UK/EU GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete data.

  • Erasure: Ask us to delete your personal data ("right to be forgotten").

  • Objection / Restriction: Object to or restrict us processing your data (including opting out of direct marketing).

  • Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details below.

8. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Company Name: A.T LAWN CARE & LANDSCAPING LTD

  • Email: info@atlawncare.co.uk

  • Phone: 01736 396781

  • Address: Howldrevel, Drannack Lane, Wheal Alfred Road, Hayle Cornwall TR27 5JU

(Note: If you operate in the UK, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk).